Cellular network operators ordered to amend contracts

19 07 2011

The National Consumer Commission has ordered the four largest cellular network operators and two fixed-line providers in South Africa to implement new customer contracts which are in line with the recently implemented Consumer Protection Act.  Read more about it here.

This is a welcome change to protect the customer against the previously used fixed-term contracts which, in light of the epiphany provided by the CPA,  can only really be viewed as a form of exploitation…